Shipment Policy


Free standard shipping within Australia on all orders $150+

Please note orders will only be processed on business days (Monday-Friday) within 48 hours. You will receive a dispatch notification once dispatched. We offer Australia Post shipping to our customers. 

All parcels are 'AUTHORITY TO LEAVE' meaning Australia Post will leave in the safest place/at your door if no one is home to answer. 

SPLIT ORDERS

If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. We will notify you via email if your order is split. There will not be any additional shipping charges applied to split orders. 

TRACKING YOUR ORDER

Once your goods have been dispatched you will receive an email with a tracking number (please check your spam/junk folder for your email in case it is treated as such). Please note your order can take a few hours to become available for tracking after you receive this number. If you are unable to locate the tracking number in your dispatched email notification you are welcome to contact us at sales@cloakroommelbourne.com. We can then provide to you the tracking number.

PLEASE NOTE

Once your parcel has left our store, it is the property of Australia Post, however if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at sales@cloakroommelbourne.com if you experience any delays.

Please ensure that the postal address provided at checkout is your correct address, as we take no responsibility if you do not receive your item due to providing us with an incorrect address.

Please note all prices on Cloakroom Melbourne are quoted in Australian Dollars, and international customs charges and taxes are payable by the receiver. Cloakroom Melbourne are not responsible for any additional charges incurred for shipping orders internationally. For more information on customs charges for each country please contact your customs authority.